Help · One page per question

Help

Updated October 21, 2026

Short answers for hosts and guests, one page per question, each answered in its first sentence and checked against the product on the date shown on the page.

Create free event →Contact support

What it costs

Free: 20 photos per guest, kept 14 days from when you create the event
Paid: $19.99 (£15.99 in the UK) per event for unlimited photos and videos per guest, kept up to 12 months
One-time payment. No subscription and no fee per guest.

Getting started

What is Eventphoto.io?
How does it work at the event?
How long does it take to set up?
What kinds of events is it built for?
Can I use it for an event that runs more than one day?
Does it work anywhere in the world?
What languages does it support?

Guests and uploading

Do guests need an app or an account?
How do guests upload photos and videos?
Can guests get in without scanning the QR code?
Can guests upload video?
Will iPhone photos work?
Can guests delete their own uploads?
What happens when a guest reaches the upload limit?
A guest says the QR code will not scan. What now?
Do guests need internet at the venue?

QR code and signs

Does the QR code change?
Can I print the QR code?
Where should I put the QR code?
When is the best moment to tell guests about it?
What sizes does the sign designer print?

Photos and downloads

Are uploaded photos compressed?
Can I download everything in one go?
How do I save photos to my phone?
Can I delete a photo a guest uploaded?
What is the AI tagging for?
Can I set a cover photo?

Privacy and safety

Who can see the photos?
Can I lock the event with a PIN?
Are my photos private?
What if an inappropriate photo is shared?
How do you keep my data safe?
How do I delete my event?

Plans and billing

What does it cost?
Is it a one-time payment or a subscription?
Is Eventphoto.io free?
Which plan should I choose?
How long do the photos stay online?
When does the clock start?
Can I upgrade an event I already created for free?
My event is months away. Should I upgrade now?
Can I get a refund?

Guest book

What is the guest book?
Can guests edit or delete their message?
Can I delete a guest book message?

Planners and venues

Do you offer plans for professionals and businesses?
How do event credits work?
How do I hand an event over to the client?
What is Eventphoto Pro?

Support

Can I get help from a person?
Is this a replacement for disposable cameras?
Do we still need a professional photographer?

Looking for the longer answers on price, storage time and privacy in one place? They are on the photo sharing FAQ. Anything else: write to support@eventphoto.io with your event code, and a person answers.

More guides

Pricing and price comparison
Wedding photo sharing
Wedding QR code
What the free plan covers
Digital disposable camera
Event credits for planners
Photo sharing FAQ