How do you download all the guest photos?
In one go. On the event page or in your dashboard, the host taps Download all; the files are packed into one ZIP and a link is emailed to the host address, usually within a few minutes. The archive holds every photo and video exactly as it was uploaded, full resolution, sorted into a photos folder and a videos folder, and it works on the free plan as well as the paid one. On a phone there is also Save to this phone, which puts the files straight into the photo library. Photos are up to 10 MB each; videos, on the paid plan, up to 200 MB.
What it costs
- Free: 20 photos per guest, kept 14 days from when you create the event
- Paid: $19.99 (£15.99 in the UK) per event for unlimited photos and videos per guest, kept up to 12 months
- One-time payment. No subscription and no fee per guest.
Do I have to save photos one by one?
No. That is the shared-album problem this replaces. Download all is one button on the event page, above the gallery, on the same page the guests use. Tap it and the packing starts on a server, not on your phone; you can close the page. When the archive is ready, an email with the download link arrives at the host address, usually within a few minutes, longer for a big wedding with many videos. Open the link on a laptop and one ZIP lands in the Downloads folder.
Only the host can use it, so the page has to know you are the host. It already does in the browser that created the event, in a browser that opened the host link from the confirmation email, and when you are signed in to your dashboard. On any other phone, say you scanned a table card like everyone else, the page emails a one-time code to the host address, valid for 10 minutes; type it in and that phone counts as the host’s for 7 days. The same step answers “Are you the host?” on the event page, which also unlocks the delete controls.
On a phone, Download all offers Save to this phone first, with the ZIP one tap away, because a phone would rather have the files in its photo library than in an archive. On an iPhone it opens the share sheet a batch at a time and you tap save; on Android the files download into the Downloads folder and the gallery app picks them up. Progress is shown as you go, and if you stop halfway, Continue saving carries on from where you were.
Is the ZIP full resolution?
Yes. The archive is built from the original files the guests’ phones sent, byte for byte: nothing is re-encoded, resized or recompressed on the way in or on the way out, and the ZIP stores photos and videos without compression because they are already compressed formats. A photo uploaded as a HEIC comes back as a HEIC, a MOV as a MOV, with the file name the phone gave it. The small thumbnails the gallery shows while you scroll are separate files and are not in the archive.
Inside the ZIP are two folders, photos and videos, with every file in the order it was uploaded; when two phones name a file the same, the second gets a number. There is no folder per guest and no guest name in the file, so the ZIP is for keeping and printing, and the gallery is for finding out who took what.
Is the download included on the free plan?
Yes, with no plan check anywhere in it. The free plan is 20 photos per guest, photos only, no limit on how many guests upload, for 14 days from the day the event is created, and the same Download all and Save to this phone as the paid plan.
The paid plan, $19.99 (£15.99 in the UK) once per event, changes what goes in rather than how it comes out: unlimited photos and videos per guest, video files up to 200 MB, the digital guest book, the printable QR sign designer, AI tagging, and 12 months of storage from the upgrade, so you can come back for the ZIP at your first anniversary instead of the week after.
How large can the files be?
A photo can be up to 10 MB, which covers a full-size picture from any current phone, in JPEG, PNG, HEIC, WebP or AVIF. A video, on the paid plan, can be up to 200 MB, in MP4, MOV, MPEG or WebM: long enough for a speech or a first dance filmed on a phone, and the whole file arrives, not a messaging-app copy of it. A file over the limit is refused with a message before it uploads, so nothing arrives half-finished.
Per guest, the free plan takes 20 photos and the paid plan has no limit. There is no cap on the number of guests on either plan; a large event simply takes longer to pack, and the ready email tells you the file count and the size before you tap the link.
Can guests download the photos too?
No. Guests see the shared gallery, including the full-size view and the slideshow, and that is what they get. The Download all button is on the page for everyone, but for anyone the page does not know as the host it only opens “Are you the host?” and asks for the one-time code emailed to the host address; without that code there is no ZIP and no Save to this phone. Each guest already holds their own photos on their own phone; what the gallery gives them is everybody else’s to look at.
If the couple wants guests to have the full set, the host downloads it and shares it the way the couple prefers, after the day and on their terms. The gallery guide describes what guests see, and the privacy page who can open it in the first place.
What happens to the photos when the event expires?
They are deleted, on both plans: the day after an event expires, the event, every file in it and the ZIP are removed, and that deletion is permanent. A free event expires 14 days after it was created; a paid event 12 months after the upgrade, and upgrading a free event restarts that clock from the moment you upgrade, so a free event created early is not a lost window.
You are reminded by email two days before and again the day before, and the ready email for the ZIP names the deletion date. The practical rule: download in the week after the wedding, while it is on your mind, then again before the event ends if photos kept arriving. Download all can be used as many times as you like; a repeat on an unchanged gallery sends the same archive without rebuilding it.
Download questions, answered
How long does the ZIP take?
Usually a few minutes; a large wedding with many videos takes longer. You tap Download all and close the page; the files are packed on a server, not on your phone, and the link arrives by email at the event’s host address when the archive is ready. Asking again while it is still packing does not start a second one.
How long does the download link work?
The link in the email works for 48 hours. After that, tap Download all again: if nothing has been added or deleted since, the same archive is sent again without a rebuild; if the gallery has changed, a fresh one is packed.
Are the guests’ names in the ZIP?
No. Each file is named as the guest’s phone named it, sorted into a photos folder and a videos folder, with a number added when two files share a name. The guest’s name is shown on the photo in the gallery, not written into the file, so if you want to know who took what, the gallery is the place to look.
Can I download just some of the photos?
The ZIP and Save to this phone always take everything, and there is no picking inside them. The way to get a smaller set is to delete what you do not want first: the host can delete any photo from its tile, from the full-size view or several at once with Select. Deleting changes the gallery, so the next Download all packs a fresh archive of what is left.
Does the ZIP include the guest book?
The video greetings, yes: a greeting filmed on a guest’s phone is a video file in the gallery and goes into the videos folder like any other. The written messages are text, not files, and are not in the ZIP; read them in the gallery. The guest book is part of the paid plan.
Can I download from my laptop instead of the phone?
Yes, and it is the better tool for a big event. Open the event page or sign in to your dashboard on the laptop, tap Download all, and open the emailed link there; one ZIP lands in the Downloads folder. On a phone the same button offers Save to this phone first, with “Get a ZIP file instead” one tap away, because a phone would rather have the files in its photo library than in an archive.