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Help · Guests and uploading

Will iPhone photos work?

Yes: the upload page accepts the HEIC and HEIF files iPhones produce as well as JPEG, PNG, WebP and AVIF, so guests do not have to change a camera setting or convert anything.

The file is stored exactly as the phone sends it, with no re-encoding and no resizing of the original, so what you download later is the full-resolution photo from the guest's camera roll. The phone makes a small thumbnail for the gallery alongside it, which is why the gallery stays quick on a slow connection.

Videos filmed on an iPhone are MOV files, which the paid plan accepts up to 200 MB each.

Android phones work the same way: the browser's file picker opens the gallery, the guest selects the photos, and the originals go up. Nothing is installed on either kind of phone.

Read the full guide: Wedding photo gallery →

Related questions

All help articles · Something else? Write to support@eventphoto.io with your event code.

What it costs

  • Free: 20 photos per guest, kept 14 days from when you create the event
  • Paid: $19.99 (£15.99 in the UK) per event for unlimited photos and videos per guest, kept up to 12 months
  • One-time payment. No subscription and no fee per guest.

Make a test event and scan it yourself

It takes a minute and costs nothing. Create one, scan the code with your own phone, upload a test photo, and you will know exactly what your guests will see. Create the real one close to the day: the storage window starts when the event is made.

Create free eventContact support